Financial protection
You will be pleased to know that the team at Cruiseologists take your financial protection very seriously. For our complete peace of mind, and yours too, we wanted a 'belt and braces' way to provide all of our clients with 100% financial protection.
We are members of Protected Trust Services who provide the highest level of financial protection in the travel industry. All payments for your cruise holiday are paid directly to an independently-controlled client trust account at HSBC that we have no access to until you have returned from your holiday and your tour operator been paid in full.
Protected Trust Services arrange all payments to your tour operator and they must all be checked and authorised by the independent trustees, a firm of chartered and certified accountants who are specialists in the travel industry. Once the tour operator has been paid, an added layer of protection is provided by supplier failure insurance (SFI).
Additional protection is provided because the tour operator JTA Cruise is an ATOL holder and an ABTA member. When your cruise holiday includes flights, the tour operator will issue an ATOL certificate. When there are no flights, holidays are protected under their ABTA bonding.
If all of this wasn't enough, we understand that many people like to pay for holidays using their credit card because this gives them extra consumer protection. We do not penalise you for doing this by charging a higher price or additional card fees.
For your further peace of mind and protection, no Cruiseologist ever sees your full card details and you enter them on an independent online payment portal that is PCI DSS level 1 compliant.
CLIENT TRUST ACCOUNT ADMINISTRATORS
Protected Trust Services Limited
www.protectedtrustservices.com
CLIENT TRUST ACCOUNT BANK ACCOUNT
HSBC Plc
Sort code: 40-40-14, Account no: 83664597
CLIENT TRUST ACCOUNT TRUSTEES
Xeinadin London Limited
TOUR OPERATOR
JTA Cruise, a trading name of Alfendo Limited
ABTA no: 98615, ATOL no: 4110